In the previous 2 articles, we discussed about the meaning of coaching and characteristics of a good coach and coachee. Once we understand the meaning of coaching and selected our coach and coachee, now comes the most critical part.
Coaching is using the Socratic method of 'teaching'. I used the term 'teaching' in a loose manner. In coaching, the coach 'teaches' (or guides) his coachee by making him reflect on his current situation, his goals and ways to get there by asking questions.
This is powerful in empowering the coachee because it makes him reflect and comes up with his own solutions. Nobody understands his own problem other than himself. As such, by asking powerful questions, a coach guides his coachee to find the solutions. The coach acts as a mirror where the coachee reflects on himself.
The most common model used in coaching is the 4-step questioning technique known as GROW. Below are the details of each steps;
1. Goal - The first step is to determine the goal, short term and long term, of the coaching session. This is important as it determines the final outcome to be achieved by the coaching session. It sets the 'mood', approach and time frame of the session.
2. Reality - In this step, the coach asks questions to enable coachee to determine his current situation in perspective of his goals in step 1. Some common issues explored include present performance, challenges, motives and others.
3. Options - Next, after determining goal and current situation, coach explores, with coachee the possible solutions to achive the pre-determined goals. Possible obstacles, resources, emotional response, action plans, etc are explored.
4. Will and Wrap Up - Lastly, detailed plan is formulated and the coach asks questions to explore commitment, time frame, support structure, etc to ensure the plan is actionable. Here, both coach and coachee will agree on the next meeting to discuss progress.
In our next article, we will discuss questions to be asked at each step of the GROW Model.
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